@font-face{font-family:Changa;font-style:normal;font-weight:400;font-display:swap;src:url('../fonts/changa-400-arabic.woff2') format('woff2');unicode-range:U+0600-06FF, U+0750-077F, U+0870-088E, U+0890-0891, U+0897-08E1, U+08E3-08FF, U+200C-200E, U+2010-2011, U+204F, U+2E41, U+FB50-FDFF, U+FE70-FE74, U+FE76-FEFC, U+102E0-102FB, U+10E60-10E7E, U+10EC2-10EC4, U+10EFC-10EFF, U+1EE00-1EEFF}
@font-face{font-family:Changa;font-style:normal;font-weight:500;font-display:swap;src:url('../fonts/changa-500-arabic.woff2') format('woff2');unicode-range:U+0600-06FF, U+0750-077F, U+0870-088E, U+0890-0891, U+0897-08E1, U+08E3-08FF, U+200C-200E, U+2010-2011, U+204F, U+2E41, U+FB50-FDFF, U+FE70-FE74, U+FE76-FEFC, U+102E0-102FB, U+10E60-10E7E, U+10EC2-10EC4, U+10EFC-10EFF, U+1EE00-1EEFF}
@font-face{font-family:Changa;font-style:normal;font-weight:600;font-display:swap;src:url('../fonts/changa-600-arabic.woff2') format('woff2');unicode-range:U+0600-06FF, U+0750-077F, U+0870-088E, U+0890-0891, U+0897-08E1, U+08E3-08FF, U+200C-200E, U+2010-2011, U+204F, U+2E41, U+FB50-FDFF, U+FE70-FE74, U+FE76-FEFC, U+102E0-102FB, U+10E60-10E7E, U+10EC2-10EC4, U+10EFC-10EFF, U+1EE00-1EEFF}
@font-face{font-family:Changa;font-style:normal;font-weight:700;font-display:swap;src:url('../fonts/changa-700-arabic.woff2') format('woff2');unicode-range:U+0600-06FF, U+0750-077F, U+0870-088E, U+0890-0891, U+0897-08E1, U+08E3-08FF, U+200C-200E, U+2010-2011, U+204F, U+2E41, U+FB50-FDFF, U+FE70-FE74, U+FE76-FEFC, U+102E0-102FB, U+10E60-10E7E, U+10EC2-10EC4, U+10EFC-10EFF, U+1EE00-1EEFF}
@font-face{font-family:Changa;font-style:normal;font-weight:800;font-display:swap;src:url('../fonts/changa-800-arabic.woff2') format('woff2');unicode-range:U+0600-06FF, U+0750-077F, U+0870-088E, U+0890-0891, U+0897-08E1, U+08E3-08FF, U+200C-200E, U+2010-2011, U+204F, U+2E41, U+FB50-FDFF, U+FE70-FE74, U+FE76-FEFC, U+102E0-102FB, U+10E60-10E7E, U+10EC2-10EC4, U+10EFC-10EFF, U+1EE00-1EEFF}
@font-face{font-family:Changa;font-style:normal;font-weight:400;font-display:swap;src:url('../fonts/poppins-400-latin.woff2') format('woff2');unicode-range:U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD}
@font-face{font-family:Changa;font-style:normal;font-weight:500;font-display:swap;src:url('../fonts/poppins-500-latin.woff2') format('woff2');unicode-range:U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD}
@font-face{font-family:Changa;font-style:normal;font-weight:600;font-display:swap;src:url('../fonts/poppins-600-latin.woff2') format('woff2');unicode-range:U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD}
@font-face{font-family:Changa;font-style:normal;font-weight:700;font-display:swap;src:url('../fonts/poppins-700-latin.woff2') format('woff2');unicode-range:U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD}
@font-face{font-family:Changa;font-style:normal;font-weight:800;font-display:swap;src:url('../fonts/poppins-800-latin.woff2') format('woff2');unicode-range:U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD}
/* AutoWise Support — الصفحة الرئيسية لبوابة العميل
   كل الأنماط محصورة داخل .aws حتى لا تتعارض مع القالب */
.aws{--navy:#04243C;--navy-2:#04243C;--sky:#6EC1E4;--sky-2:#6EC1E4;--beige:#CFE7F2;--silver:#CFE7F2;
  --ink-2:#5E5E5E;--ink-3:#5E5E5E;--line:#CFE7F2;--line-2:#CFE7F2;--soft:#EAF6FB;--soft-2:#EAF6FB;--link:#0A7F90;
  --r:14px;--wrap:1200px;
  direction:rtl;font-family:Changa,system-ui,sans-serif;color:var(--navy);background:#fff;line-height:1.5;-webkit-font-smoothing:antialiased}
.aws *,.aws *::before,.aws *::after{box-sizing:border-box}
.aws a{color:var(--navy);text-decoration:none}
.aws a:hover{color:#0A7F90}
.aws :focus-visible{outline:2px solid var(--sky);outline-offset:2px}
.aws button,.aws input{font-family:inherit}
.aws h1,.aws h2,.aws h3,.aws p{margin:0}
.aws svg{flex:none}
.aws-wrap{max-width:var(--wrap);margin:0 auto;padding-inline:20px}
.aws-sec{padding-top:clamp(48px,6vw,72px)}
.aws-h2{font-size:clamp(24px,2.6vw,30px);font-weight:800}
.aws-sub{font-size:16px;color:var(--ink-2)}
.aws-more{font-size:15px;font-weight:700;color:var(--link)!important}
.aws-head{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:12px}
.aws-ico{stroke:var(--ink-3);fill:none;stroke-width:1.6;stroke-linecap:round;stroke-linejoin:round}

/* Header */
.aws-header{position:sticky;top:0;z-index:50;background:rgba(255,255,255,.96);backdrop-filter:blur(8px);border-bottom:1px solid var(--line-2)}
.aws-header__in{height:72px;display:flex;align-items:center;justify-content:space-between;gap:24px}
.aws-logo{display:block;width:172px;aspect-ratio:1240/280;flex:none;background:url(../images/logos/support-lockup.png?v=2) center/contain no-repeat}
.aws-nav{display:flex;align-items:center;gap:4px;flex:1}
.aws-nav a{padding:8px 14px;border-radius:8px;font-size:15px;font-weight:500;white-space:nowrap}
.aws-nav a:hover{background:var(--soft-2);color:var(--navy)}
.aws-nav a[aria-current="page"]{font-weight:800;background:var(--soft-2)}
.aws-actions{display:flex;align-items:center;gap:8px}
.aws-user{display:flex;align-items:center;gap:10px;padding:5px 5px 5px 14px;border:1px solid var(--silver);border-radius:999px;font-size:14px;font-weight:700}
.aws-user:hover{border-color:var(--navy)}
.aws-avatar{width:32px;height:32px;border-radius:50%;background:var(--beige);display:grid;place-items:center;font-size:13px;font-weight:800}
.aws-login{height:40px;padding:0 18px;border-radius:10px;border:1px solid var(--navy);display:flex;align-items:center;font-size:14px;font-weight:700}
.aws-login:hover{background:var(--navy);color:#fff!important}
.aws-burger{display:none;width:44px;height:44px;border:1px solid var(--silver);border-radius:10px;background:#fff;place-items:center;cursor:pointer}
.aws-mnav{display:none;flex-direction:column;padding:8px 20px 16px;border-top:1px solid var(--line-2);background:#fff}
.aws-mnav a{padding:14px 4px;font-size:16px;border-bottom:1px solid var(--soft-2)}
.aws-mnav.is-open{display:flex}

/* Hero */
.aws-hero{background:linear-gradient(180deg,#EAF6FB 0%,#EAF6FB 100%)}
.aws-hero__in{max-width:880px;margin:0 auto;padding:clamp(40px,7vw,88px) 20px clamp(40px,6vw,72px);display:flex;flex-direction:column;align-items:center;text-align:center;gap:18px}
.aws-hero h1{font-size:clamp(30px,4.6vw,46px);font-weight:800;line-height:1.25}
.aws-hero p{font-size:clamp(16px,1.8vw,18px);color:var(--ink-2);line-height:1.7;max-width:560px;text-wrap:pretty}
.aws-search{position:relative;width:100%;max-width:720px;margin-top:10px}
.aws-search__box{display:flex;align-items:center;gap:8px;background:#fff;border:1.5px solid var(--silver);border-radius:14px;padding:6px;box-shadow:0 6px 24px rgba(4,36,60,.06)}
.aws-search__box:focus-within{border-color:var(--sky)}
.aws-search__box svg{margin-inline-start:12px}
.aws-search input{flex:1;min-width:0;height:48px;border:0;outline:none;font-size:17px;background:transparent;color:var(--navy)}
.aws-search input::placeholder{color:#5E5E5E}
.aws-btn{height:48px;padding:0 clamp(16px,3vw,28px);border:0;border-radius:10px;background:var(--navy);color:#fff;font-size:16px;font-weight:700;cursor:pointer;flex:none;display:inline-flex;align-items:center;gap:8px}
.aws-btn:hover{background:var(--navy-2);color:#fff!important}
.aws-btn:active{background:#04243C}
.aws-results{position:absolute;top:calc(100% + 8px);inset-inline:0;z-index:10;background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:0 16px 40px rgba(4,36,60,.12);padding:8px;text-align:right}
.aws-results[hidden]{display:none}
.aws-results a{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:12px 14px;border-radius:10px;font-size:15px}
.aws-results a:hover{background:var(--soft-2);color:var(--navy)}
.aws-results a b{font-weight:700}
.aws-results a span{font-size:13px;color:var(--ink-3);flex:none}
.aws-results__empty{padding:14px;font-size:15px;color:var(--ink-2)}
.aws-results__empty a{display:inline;padding:0;font-weight:700;text-decoration:underline}
.aws-chips{display:flex;flex-wrap:wrap;justify-content:center;gap:8px}
.aws-chip{height:36px;padding:0 14px;border:1px solid var(--silver);border-radius:999px;background:rgba(255,255,255,.7);font-size:14px;color:var(--navy);cursor:pointer}
.aws-chip:hover{border-color:var(--navy);background:#fff}
.aws-hero__alt{font-size:14px;color:var(--ink-2)!important;margin-top:4px}
.aws-hero__alt span{font-weight:700;color:var(--navy);text-decoration:underline;text-underline-offset:4px}
.aws-strip{display:flex;align-items:center;gap:10px;margin-top:6px;padding:10px 16px;border-radius:12px;background:#fff;border:1px solid var(--beige);font-size:14px}
.aws-strip:hover{border-color:var(--navy)}
.aws-strip i{width:8px;height:8px;border-radius:50%;background:var(--navy)}
.aws-strip u{font-weight:700;text-underline-offset:4px}

/* Knowledge base */
.aws-kb{display:flex;flex-direction:column;gap:28px;padding-top:clamp(48px,6vw,80px)}
.aws-kb__title{display:flex;flex-direction:column;gap:6px}
.aws-cats{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:16px}
.aws-cat{display:flex;flex-direction:column;gap:12px;padding:22px;border:1px solid var(--line);border-radius:var(--r);background:#fff;box-shadow:0 1px 2px rgba(4,36,60,.04);min-height:190px;transition:border-color .15s,box-shadow .15s}
.aws-cat:hover{border-color:var(--sky);box-shadow:0 8px 24px rgba(4,36,60,.08);color:var(--navy)}
.aws-cat__ico{width:44px;height:44px;border-radius:10px;background:var(--soft);display:grid;place-items:center}
.aws-cat__t{font-size:17px;font-weight:800}
.aws-cat__d{font-size:14px;color:var(--ink-2);line-height:1.6;flex:1}
.aws-cat__f{display:flex;justify-content:space-between;align-items:center;font-size:13px}
.aws-cat__f span:first-child{color:var(--ink-3)}
.aws-cat__f span:last-child{font-weight:700;color:var(--link)}

/* Common problems */
.aws-common{display:flex;flex-direction:column;gap:24px}
.aws-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(100%,460px),1fr));column-gap:32px}
.aws-list a{display:flex;align-items:center;gap:14px;padding:18px 4px;border-bottom:1px solid var(--line-2)}
.aws-list a:hover{background:#EAF6FB;color:var(--navy)}
.aws-list__txt{flex:1;display:flex;flex-direction:column;gap:2px}
.aws-list__txt b{font-size:16px;font-weight:700}
.aws-list__txt span{font-size:13px;color:var(--ink-3)}
.aws-list__arr{color:var(--ink-3);font-size:18px}

/* CTA */
.aws-cta{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:24px;padding:clamp(24px,4vw,40px);border-radius:18px;background:var(--soft);border:1px solid var(--line-2)}
.aws-cta__txt{display:flex;flex-direction:column;gap:8px;max-width:560px}
.aws-cta h2{font-size:clamp(22px,2.4vw,28px);font-weight:800}
.aws-cta p{font-size:16px;color:var(--ink-2);line-height:1.7}
.aws-cta__btns{display:flex;flex-wrap:wrap;gap:10px}
.aws-cta .aws-btn{height:50px;padding:0 26px;border-radius:12px}
.aws-btn-o{height:50px;padding:0 24px;border-radius:12px;border:1px solid var(--navy);background:#fff;display:inline-flex;align-items:center;font-size:16px;font-weight:700}
.aws-btn-o:hover{background:var(--navy);color:#fff!important}

/* Tickets */
.aws-tickets{display:flex;flex-direction:column;gap:24px;padding-top:clamp(56px,7vw,88px)}
.aws-wait{display:flex;flex-direction:column;gap:16px;padding:clamp(20px,3vw,28px);border-radius:16px;background:var(--navy);color:#fff}
.aws-wait__t{display:flex;align-items:center;gap:10px;font-size:19px;font-weight:800}
.aws-wait__t i{width:10px;height:10px;border-radius:50%;background:var(--sky)}
.aws-wait__s{font-size:15px;color:#CFE7F2}
.aws-wait__list{display:flex;flex-direction:column;gap:10px}
.aws-wait__row{display:flex;flex-wrap:wrap;align-items:center;gap:12px 20px;padding:14px 16px;border-radius:12px;background:rgba(255,255,255,.07);border:1px solid rgba(255,255,255,.12)}
.aws-wait__id{font-size:13px;color:#6EC1E4;font-weight:700;direction:ltr}
.aws-wait__title{flex:1;min-width:200px;font-size:16px;font-weight:700}
.aws-wait__u{font-size:13px;color:#CFE7F2}
.aws-wait__btn{height:40px;padding:0 18px;border-radius:10px;background:var(--sky);color:var(--navy)!important;display:flex;align-items:center;font-size:14px;font-weight:800}
.aws-wait__btn:hover{background:var(--sky-2)}
.aws-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px}
.aws-stat{display:flex;flex-direction:column;gap:6px;padding:18px 20px;border:1px solid var(--line);border-radius:var(--r);background:#fff}
.aws-stat:hover{border-color:var(--sky);color:var(--navy)}
.aws-stat span{font-size:14px;color:var(--ink-2)}
.aws-stat b{font-size:30px;font-weight:800;line-height:1}
.aws-h3{font-size:19px;font-weight:800;margin-top:8px!important}
.aws-table-wrap{border:1px solid var(--line);border-radius:var(--r);overflow:hidden}
.aws-table{width:100%;border-collapse:collapse;font-size:15px}
.aws-table th{padding:12px 16px;font-size:13px;font-weight:700;color:var(--ink-2);background:var(--soft);text-align:right}
.aws-table td{padding:14px 16px;border-top:1px solid var(--line-2);vertical-align:middle}
.aws-table tbody tr{cursor:pointer}
.aws-table tbody tr:hover{background:#EAF6FB}
.aws-td-id{font-weight:700;color:var(--ink-2);white-space:nowrap;direction:ltr;text-align:right}
.aws-td-t{font-weight:700}
.aws-td-m{color:var(--ink-2);white-space:nowrap}
.aws-td-u{color:var(--ink-3);font-size:14px;white-space:nowrap}
.aws-tcards{display:none;flex-direction:column;gap:10px}
.aws-tcard{display:flex;flex-direction:column;gap:10px;padding:16px;border:1px solid var(--line);border-radius:var(--r);background:#fff}
.aws-tcard__top{display:flex;justify-content:space-between;align-items:center;gap:8px}
.aws-tcard__id{font-size:13px;font-weight:700;color:var(--ink-2);direction:ltr}
.aws-tcard__t{font-size:16px;font-weight:700;line-height:1.5}
.aws-tcard__meta{display:flex;flex-wrap:wrap;align-items:center;gap:6px 14px;font-size:13px;color:var(--ink-3)}

/* Status badges — مرتبطة بقيم FluentSupport الداخلية */
.aws-status{display:inline-block;padding:3px 10px;border-radius:999px;font-size:13px;font-weight:700;white-space:nowrap;border:1px solid}
.aws-status--new{background:#EAF6FB;color:#0A7F90;border-color:#CFE7F2}
.aws-status--active{background:#EAF6FB;color:#5E5E5E;border-color:var(--beige)}
.aws-status--waiting-customer{background:var(--navy);color:#fff;border-color:var(--navy)}
.aws-status--waiting-third{background:#EAF6FB;color:var(--ink-2);border-color:var(--silver)}
.aws-status--closed{background:#fff;color:var(--ink-3);border-color:var(--line)}
.aws-prio{display:inline-flex;align-items:center;gap:6px;font-size:13px;font-weight:700;white-space:nowrap}
.aws-prio::before{content:"";width:8px;height:8px;border-radius:2px}
.aws-prio[data-priority="normal"]{color:var(--ink-2)}.aws-prio[data-priority="normal"]::before{background:var(--silver)}
.aws-prio[data-priority="medium"]{color:var(--navy)}.aws-prio[data-priority="medium"]::before{background:var(--sky)}
.aws-prio[data-priority="critical"]{color:var(--navy)}.aws-prio[data-priority="critical"]::before{background:var(--navy)}

/* Rating */
.aws-rate{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:14px;padding:16px 20px;border:1px dashed var(--silver);border-radius:var(--r)}
.aws-rate__t{display:flex;flex-direction:column;gap:2px}
.aws-rate__t b{font-size:15px}
.aws-rate__t span{font-size:13px;color:var(--ink-3)}
.aws-stars{display:flex;align-items:center;gap:4px}
.aws-star{width:40px;height:40px;border:0;background:transparent;cursor:pointer;display:grid;place-items:center;border-radius:8px}
.aws-star:hover{background:var(--soft)}
.aws-star svg{fill:none;stroke:#5E5E5E;stroke-width:1.6;stroke-linejoin:round}
.aws-star.is-on svg{fill:var(--navy);stroke:var(--navy)}
.aws-rate__ok{font-size:13px;font-weight:700;margin-inline-start:8px}

/* Info */
.aws-info{padding-block:clamp(56px,7vw,88px);display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,340px),1fr));gap:16px}
.aws-info__card{display:flex;flex-direction:column;gap:12px;padding:22px;border:1px solid var(--line);border-radius:var(--r)}
.aws-info__card h3{font-size:17px;font-weight:800}
.aws-info__card p{font-size:14px;color:var(--ink-2);line-height:1.6}
.aws-svc{display:flex;align-items:center;gap:10px;font-size:15px;font-weight:700}
.aws-svc i{width:10px;height:10px;border-radius:50%}
.aws-svc[data-state="ok"] i{background:#03ACC2;box-shadow:0 0 0 4px rgba(3,172,194,.15)}
.aws-svc[data-state="maintenance"] i{background:var(--sky);box-shadow:0 0 0 4px rgba(110,193,228,.25)}
.aws-svc[data-state="partial"] i{background:#D4E021;box-shadow:0 0 0 4px rgba(212,224,33,.35)}
.aws-hours{display:flex;flex-wrap:wrap;gap:4px 16px;font-size:15px;font-weight:700}
.aws-hours span:last-child{color:var(--ink-2)}

/* Footer */
.aws-footer{background:var(--soft);border-top:1px solid var(--line-2)}
.aws-footer__in{padding-block:32px;display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:20px}
.aws-footer__brand{display:flex;flex-direction:column;gap:6px}
.aws-footer__brand .aws-logo{width:160px}
.aws-footer__brand span{font-size:13px;color:var(--ink-2)}
.aws-footer nav{display:flex;flex-wrap:wrap;gap:6px 22px;font-size:14px}

/* حالات تسجيل الدخول: أضف class="aws is-guest" للزائر */
.aws.is-guest .aws-only-user{display:none!important}
.aws:not(.is-guest) .aws-only-guest{display:none!important}

/* Responsive */
@media (max-width:999px){
  .aws-nav{display:none}
  .aws-burger{display:grid}
  .aws-table-wrap{display:none}
  .aws-tcards{display:flex}
  .aws-user span:last-child{display:none}
  .aws-user{padding:4px}
}
@media (min-width:1000px){.aws-mnav{display:none!important}}
@media (max-width:480px){
  .aws-logo{width:140px}
  .aws-cta__btns,.aws-cta__btns a{width:100%;justify-content:center}
  .aws-wait__btn{width:100%;justify-content:center}
}
/* theme link colours must not override the design buttons */
.aws a.aws-btn,.aws a.aws-btn:hover,.aws a.aws-btn:visited{color:#fff!important;text-decoration:none!important}
.aws a{text-decoration:none}